ORDERING
A detailed quote as to the price per logo to be embroidered will be sent to you and be your Reproduction Price.
Samples require a deposit which will be fully credited to your order. Deposit amount is based on complexity of design and garment value.
PAYMENT
We accept MC, VS, check, money orders.
DELIVERY
Our turnaround time is on average 5 working days from receipt of garments to dispatch and 7 to 8 days if artwork has to be originated by our in-house designers.
SHIPPING/HANDLING
We ship ground UPS unless specifically requested for special delivery. Orders are professionally sealed in plastic bags and boxed in economical methods to reduce shipping costs.
OUR GUARANTEE
We unconditionally guarantee your final satisfaction. We will do whatever it takes to make you a satisfied customer. We do make mistakes but we do whatever is necessary to correct the error. We believe our customers are the only credible judges of our service.
QUALITY ASSURANCE
All digitized logos are stitched before run on your items to ensure overall quality.
PRIVACY
We respect and protect your privacy. As a seller, we are also committed to providing you the best possible online service and experience. We collect all or some of this information on the pages where where you request a quote. We use this information as follows:
We provide you with price quotes, and/or fulfill your order based on this information.
We provide you with information about your order (such as, whether your order has been received, processed, or shipped).
We ask for your phone number in the event that our customer service representatives need to contact you and cannot reach you by email. We save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order.
Your names, addresses, and email addresses are never sold or given to other parties for any other reason
We use your mailing address not only to ship your orders to you but also to tell you about special offers or products that we think will interest you.
RATES/PRICING
Rates to prepare the your artwork for embroidery are one time charges and will not be assessed against future orders that use the same digitized artwork. If the design is re-sized by more than 20%, or if the graphics are altered after the customer's artwork has been provided and approved, a charge for editing may be required. Total cost is determined by complexity, number of colors, stitch count and size of item. We can offer some stock designs at extremely low prices…
FAQ and Policies
Can I order embroidery only?
Yes, if you already have your customer’s logo(s) on file it is easy to upload the file and have us do the embroidery only. We reserve the right to modify or refuse it if the detail is not adequate for your item.